FAQ

The Usee Digital Menu is an interactive, image-centered digital catalog that offers a new experience to your customers by replacing the conventional handwritten menu. Edit your products anytime, change descriptions, prices, photos and extra details, create offers and discounts, and more, wherever you are, in real-time. Menus supports automatic multiple languages, with the catalog initially entered in English. You can enable the languages you allow your customers to choose from.

Yes, the Usee Digital Menus, like our other services, is independent and can operate autonomously.

Of course! The initial import and modification to the catalog can be done by you or your store staff through the Management Panel or after contacting us. Changes are made automatically and in real-time, so once you add, remove, or edit a product in the catalog, your customers can immediately see it.

Customers can access the catalog by scanning a QR code on a Usee stand, sticker, table, etc., with their mobile device.

While our catalog is image-centered, using photographic material is not necessary. If you don’t have photos for your products, we offer additional (optional) photography services.

Customer orders, as well as orders entered by the waiter, appear in the Usee Management Panel on the Orders, Kitchen, and PDA pages.

No, there is no limit to the number of contactless customer orders or orders entered by your staff.

No, there is no retention of any percentage from either automatic customer orders or orders entered by your staff. However, if you have the additional contactless ordering feature and customers choose to prepay for their order with a debit/credit card online, there will be a small fee for the banking transaction, as with any POS or online payment gateway transaction. For more information about debit/credit card acceptance fees, please contact us.

After accessing the digital menu, the customer builds their order by selecting the products they are interested in, specifying their preferences for each, including comments, and adding them to their cart. Once ready, they proceed to their cart and click the “Send Order” or “Pay Order” button, and the order is automatically placed.

In the cart, the customer can select from the payment methods allowed by the store. They have the option to pay later to the staff or via Usee. If they choose to pay later, the order is processed and they can request payment through a Usee call or by calling a waiter traditionally. Alternatively, if “Card” is selected as the payment method, the customer can prepay directly from their device using a card through Viva Wallet, which expedites the payment process without the need for waiter involvement.

In the cart, the customer can select from the payment methods allowed by the store. They have the option to pay later to the staff or via Usee. If they choose to pay later, the order is processed and they can request payment through a Usee call or by calling a waiter traditionally. Alternatively, if “Card” is selected as the payment method, the customer can prepay directly from their device using a card through Viva Wallet, which expedites the payment process without the need for waiter involvement.

When the feature for contactless ordering by customers is enabled, allowing their orders to automatically appear in your different pages. Regardless of whether the order is contactless and entered by a customer or recorded by your staff, there is the option to cancel, modify details (like table number, status, and more) or refuse the order for any reason.

The Customer Requests feature allows customers to interact directly with your establishment through a digital interface. It is designed to streamline communication and enhance customer service by providing a user-friendly platform for addressing specific needs or requests.

Customers can access the Customer Requests feature through scanning the Qr-code. From there, they can choose from a predefined list of request types, which can be customized by the store to include more options. If the available options do not cover their specific needs, customers have the option to select “Other” and type out a specific request in a text field.

As a store owner or manager, you can customize the list of request types directly through the management panel of your digital interface. This customization allows you to tailor the options based on the services and facilities you offer, ensuring that common customer needs are quickly and efficiently addressed.

Once a customer submits a request, it is immediately relayed to the appropriate staff members for action. Employees can view these requests either on a dedicated page within the system or through the PDA. The setup ensures that staff are promptly informed about each request without alerting the customer directly. This feature is particularly useful in busy environments, as it helps manage operational flow and ensures that customer requests are addressed efficiently and discreetly, aiding in the smooth management of customer expectations and service delivery.

Yes, all requests made by customers are logged in a centralized system that can be accessed by authorized staff. This log helps in tracking the frequency of specific requests, understanding customer preferences, and improving service efficiency over time.

Unlike other systems, USee does not require a fixed PC to operate in your establishment. The software technology is cloud-based, so all you need to use Usee is a device with a web browser and an internet connection. If you wish to print order slips or automatically issue documents through a Provider, you will need a printer that can connect to the application. For more information about extra services fees and assistance, please contact us.

As an innovative and pioneering service system, Usee offers a refreshed experience in managing and operating your business. Through the statistics provided, the rich, image-centered digital catalog, and the contactless ordering experience offered, Usee provides many capabilities that optimize your store’s operations.